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Terms & Conditions
1.1 these terms and conditions ("terms") govern your
viewing and use of this website heathrow.com/boutique (the "website")
which is owned and operated by lhr airports limited ("Heathrow"). for
the purposes of these terms "we", "our" and "us"
refers to "Heathrow".
1.2 lhr airports limited is a private limited company registered
in England under company number 1970855. registered office address: the compass
centre nelson road Hounslow tw6 2gw lhr airports limited's vat registration
number is gb 653 0947 31. view a list of Heathrowgroup companies below.
1.3 any reference made to the “airport” in these terms means Heathrow
1.4 please read these terms carefully before you start to use
this website. we recommend that you print a copy of these terms for future
reference. by accessing this website you agree to the terms. if you do not
agree with these terms, do not access or use this website.
1.5 use of this website includes accessing, browsing, or
registering to use our site. if you use one of the links on this website to
visit one of our partner websites, then please note that your viewing of these
websites and any purchases made through them will be subject to separate terms
1.6 Heathrow makes this website available to you to provide
information about its business, its airport and the services available at it.
we have also teamed up with various partners to provide you with information
about services which we think may be of interest to you. the additional terms
applicable to sales of those products and services will be brought to your
attention before you make an order.
CHANGES TO THESE TERMS
2.1 please check this page from time to time to take notice of
any changes that may be made, as any changes will govern your viewing and use
of this website.
3. INFORMATION ON FLIGHT ARRIVALS, DEPARTURES, TIMETABLES AND
3.1 We endeavour to ensure that the flight information contained
on this Website is accurate and up to date.
3.2 With regard to flight arrivals and departures, please note
that the flight arrivals and departures screen contains the scheduled arrival
and departure times of most flights. We can only update the flight arrivals and
departures screens once the airlines have told us that a particular flight is
early, delayed or cancelled. Therefore we are not in a position to guarantee
the accuracy of that information. We always advise telephoning the airline in
advance if you have concerns that a particular flight may have been cancelled
or seriously delayed.
3.3 With regard to flight destination and timetable information
available on this Website, we do our best to ensure that this is accurate and
up to date, but we are reliant on the airlines and other third parties advising
us of any changes. We welcome your feedback, so please contact us at
firstname.lastname@example.org if you identify any inaccuracy.
4.1 we have included certain information on this website in
relation to the corporate affairs of heathrow. all information provided as part
of this website is intended to be general in nature and you should not rely on
it in connection with the making of any decision. such information is provided
for your convenience only, and we do not give any advice, make any
recommendation or endorsement as to any investment. no information on this
website constitutes an invitation to invest in Heathrow or any of its subsidiaries
or any other company and you should not make (or decide not to make) any
investment or other decisions based on any information available on or via this
website. Heathrow is not liable for any action you may take as a result of
relying on such information or advice or for any loss or damage suffered by you
as a result of taking this action.
RESPONSIBILITIES TO YOU
5.1 the content on our site is provided for general information
only. although we endeavour to ensure that the information contained on this
website will be relevant and useful, we cannot make any commitment that it will
meet your particular requirements. we do not guarantee that our site, or any
content on it, will be free from errors or omission and we are under no obligation
to update it. for the reasons described above, and because also of frequent
changes to the shops and facilities at the airports, we cannot guarantee that
the information on this website will always be completely accurate.
5.2 although we endeavour to ensure that this website is
available at all times, there will be occasions on which we will need to carry
out routine and emergency maintenance. we do not therefore guarantee that it
will always be available, or that it will always perform at a particular speed
or with particular functionality. we reserve the right to withdraw this website
if we need to.
5.3 to the maximum extent permitted by law, all representations,
warranties, terms, conditions and commitments not expressly set out in these
terms are hereby excluded.
5.4 except in the case of death or personal injury caused by our
negligence, or fraud, we do not accept responsibility for any loss or damage
that you suffer as a result of using this website. in particular, we do not
accept responsibility for (a) any loss of profits, loss of earnings, loss of
anticipated savings, loss of goodwill, loss of bargain or loss of revenue; (b)
any loss or corruption of data; or (c) any indirect or consequential loss.
5.5 your statutory rights are unaffected.
OBLIGATIONS WHEN USING THE WEBSITE
6.1 you may only view and use this website in accordance with
these terms and, in any event, for lawful and proper purposes which includes
complying with all applicable laws, regulations and codes of practice within
the uk or other jurisdiction from which you are accessing this website.
6.2 in particular, you agree that you will not:
6.2.1 post, transmit or disseminate any information on or via
this website which is or may be harmful, obscene, defamatory or otherwise
6.2.2 use this website in a manner which causes or may cause an
infringement of our rights or the rights of any other;
6.2.3 make any unauthorised, false or fraudulent booking;
6.2.4 use any software, routine or device to interfere or
attempt to interfere electronically or manually with the operation or
functionality of this website including but not limited to uploading or making
available files containing corrupt data or viruses via whatever means;
6.2.5 deface, alter or interfere with the front end 'look and
feel' of this website;
6.2.6 take any action that imposes an unreasonable or
disproportionately large load on this website or related infrastructure; and
6.2.7 obtain or attempt to obtain unauthorised access, via
whatever means, to any of our networks.
6.3 we reserve the right to suspend or terminate your access and
use of this website at any time if you breach these terms.
INTELLECTUAL PROPERTY RIGHTS
7.1 all trade marks, copyright, database rights and other
intellectual property rights (together "the rights") in the materials
on this website (as well as the organisation and layout of this website) and
the rights in any software or underlying software code that is made available
for download from this website ("software") are owned by us or our
7.2 except as stated in paragraph 7.4 below, without our prior
written permission, you may not copy, reproduce, modify, alter, publish,
broadcast, distribute, display, post, sell, transfer or transmit in any form or
by any means any material on this website or software whether in whole or in
part nor use the material or software to create derivative works.
7.3 the contents of the pages contained in this website may not
be distributed, displayed or copied to third parties including, but not limited
to, "caching" any material on this website for access by third
parties and "mirroring" any material on this website.
7.4 the contents of individual pages of this website may be
printed or downloaded to disk for the purpose of private and personal
non-commercial use. you may make an electronically stored, transient copy of
the content of this website for the purpose of viewing it while connected to
the internet only.
7.5 you may not do any of the following without our written
7.5.1 remove the copyright or trade mark notice from any copies
of content under these terms; or
7.5.2 create a database in electronic or structured manual form
by systematically downloading and storing any content.
8.1 from time to time we may ask you to provide us with your
views on our airports, services, this website or any other related issue. our
use of your contribution together with the personal information you provide
will be governed by these terms and by the terms of our privacy statement.
8.2 if you are under the age of 16 you must have consent from a
parent or guardian to make a contribution.
8.3 by contributing you will be giving us your full consent to
post your contribution on this website should we choose to do so and you will
be deemed to have given us a free licence on a perpetual basis to adapt,
modify, incorporate your contribution in other works or otherwise use it as we
see fit. you agree that we do not need to acknowledge you as being the author
of such contribution but by contributing you give us permission to acknowledge
you as the author should we wish to do so.
8.4 any contribution you provide must not contain anything that
is unlawful, offensive, abusive, threatening, defamatory, obscene or
discriminatory nor shall it infringe the rights of anyone else.
9.1 we reserve the right, at our discretion, to make
improvements or changes to any part of this website, including to these terms.
we therefore recommend that you re-visit this page from time to time.
10.1 we do not guarantee that this website will be secure or
free from bugs or viruses.
10.2 you are responsible for configuring your information
technology, computer programmes and platform in order to access this website.
you should use your own virus protection software.
10.3 you must not misuse this website by knowingly introducing
viruses, trojans, worms, logic bombs or other material which is malicious or
technologically harmful. you must not attempt to gain unauthorised access to
this website, the server on which this website is stored or any server,
computer or database connected to this website. you must not attack this
website via a denial-of-service attack or a distributed denial-of-service
attack. by breaching this provision, you would commit a criminal offence under
the computer misuse act 1990. we will report any such breach to the relevant
law enforcement authorities and we will co-operate with those authorities by
disclosing your identify to them. in the event of such a breach, your right to
use this website will cease immediately.
11.1 these terms refer only to your viewing of this website and,
as detailed above, separate conditions apply to prize draws, competitions and
promotions which we may run from time to time as well as to products and
services sold through this website.
PROTECTION AND PRIVACY
12.1 any personal information you supply to us when you use this
website will be used in accordance with our privacy notice.
13.1 in accordance with our accessibility statement, Heathrow is
committed to meeting the requirements of the equality act and we make every
effort to ensure this website is accessible to people with special needs,
including those with visual, hearing, cognitive and motor impairments.
14.1 if you are a consumer, please note that these terms, its
subject matter and its formation, are governed by English law. you and we both
agree that the courts of England and wales will have non-exclusive
jurisdiction. however, if you are a resident of northern Ireland you may also
bring proceedings in northern Ireland, and if you are a resident of Scotland,
you may also bring proceedings in Scotland.
14.2 if you are a business, these terms, its subject matter and
its formation (and any non-contractual disputes or claims) are governed in
accordance with English law and we both agree to the exclusive jurisdiction of
the courts of England and wales save as for where regulation (ec) 2007/864
15.1 each of the paragraphs of these terms operates separately.
if any court or relevant authority decides that any of them are unlawful or
unenforceable, the remaining paragraphs will remain in full force and effect.
LHR Airports Limited
The Compass Centre
HeathrowExpress Operating Company Limited
SERVICE TERMS AND CONDITIONS
all products shown on Reserve & Collect are sold directly by
retailers located after security control, not by Heathrow. all sales must be
concluded with the relevant retail store at the airport.
all prices shown include any vat payable. on occasion, the
prices payable in respect of goods advertised on Reserve & Collect may
differ from those prices payable at the same time in retail stores at Heathrow.
in the event that in-store prices differ from those on Reserve & Collect,
the customer service team will endeavour to contact you to confirm the price
payable on your day of travel.
although we endeavour to ensure that all pricing information on Reserve
& Collect is accurate, occasionally an error may occur and goods may be
mispriced. if we discover a pricing error we will, at our discretion, either
contact you to ask whether you wish to continue with the reservation request at
the correct price or notify you that we have cancelled your request. Heathrow retailers
will not be obliged to supply goods through their stores at the incorrect
after submitting a reservation request to us we will send you a
reservation acknowledgement email with your reservation number and details of
the goods that you have requested to reserve. please note this email is an
acknowledgement and is not confirmation of your reservation.
upon receiving your reservation request, our customer service
team will contact you to confirm whether your requested item(s) are available
for reservation at the relevant store.
all reservation requests made by you through Reserve &
Collect are subject to acceptance by individual stores. reservation requests
may not be accepted for any reason and Heathrow will not be liable to you or to
anyone else in those circumstances.
reservation requests can only be accepted between 1 month and 72
hours prior to your flight time.
requests received outside of this time frame may be fulfilled at
Heathrow retailers and the products they offer have individual
reservation limits and their own individual terms of reservation. our customer
service team will be able to advise on specific circumstances.
once your reservation is confirmed, the purchase of goods must
be made at the store where the reservation was made. Heathrow airport ltd
accepts no liability with regard to the sale of goods by retailers trading from
Heathrow, the fulfillment of the reservation, or in connection with the
products being reserved and / or sold.
on rare occasions, a confirmed reservation may not be available
for purchase at the time of travel. whilst we will make every effort to inform
you of this in advance, Heathrow does not accept liability for reservation
requests unfulfilled by Heathrow retailers.
some reservation requests may require a deposit to be provided
to the retailer. this transaction will be made with the store where you are
making the reservation request.
All goods purchased at Heathrow are covered by Heathrow's Return
Promise. For full details please visit: heathrow.com/returnspromise
we cannot guarantee that the appearance and/or colours of
products shown on this site exactly reproduce the appearance and/or colours of
the physical products themselves.
Heathrow airport limited is facilitating the reservation service
for the benefit of passengers but all reservations and sales are made directly
by the relevant retailer at Heathrow. Heathrow accepts no liability in the
event that a particular product is not available at Heathrow(even after a
reservation is made) or in connection with the sale of any product, the
contract for which is between each passenger and the retailer.
all stock is subject to availability.
If you have any questions concerning the above, please contact Our Services Team using the Contact Us link below.
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