Product availability may be restricted by your departure. Add your flight details to shop with confidence
orIf you are new to Heathrow Boutique you will need to create an account
Save products and buy later
Earn points on your shopping
A complimentary service for all our customers
Collect points and enjoy your rewards at Heathrow
Spend over £300 and have your shopping delivered
Reserve and Collect from your Favourite Brands
To determine if products are available for reservation in your terminal, we need the following information about your flight.
Select your flight
Reserve & Collect
Reserve & Collect
In line with the UK Government's announcement of the New National Restrictions for England, many of our shops remain closed.
We are currently only able to offer a Reserve & Collect service for essential products from Boots, WHSmith, World Duty Free, Caviar House & Prunier and Fortnum & Mason.
Pre-order and collect service is available for a few retailers and details of how to get in touch with them with an enquiry visit www.heathrow.com /pre-pay-and-collect.
We apologise for any inconvenience caused and look forward to returning to a full service in the near future.
How it works
Browse the range of products and brands available at Heathrow.
Add the items you want to reserve to your basket and submit your request.
You will receive confirmation of price and availability of your reservation request.
Collect & Pay
When you arrive at Heathrow, visit the store where you have made your reservation to collect and pay for your shopping.
Reserve & Collect is a free service available to all passengers. Browse and reserve the selection of products and we’ll have it ready to collect and pay for in store when you fly. You can pre-order products from most shops a Heathrow, even if you don’t see it online. Check the Explore Brands page or enter your flight number to see the brands available in each terminal. Our Shopping Services Team is available to answer any questions that you have about brands, products or services at Heathrow.
Plus, Heathrow Rewards members collect an extra 100 points and Heathrow Rewards Premium members collect an extra 150 points whenever the service is used.
To find out more about Reserve & Collect or if you have any questions about the service.
Contact our Shopping Services team for more information
explore our brands
Discover the range of brands at the airport
collect at the airport
Reserve at least 24 hours before you fly
We’re happy to help you find what you are looking for