Book Heathrow’s complimentary personal shopping service

Heathrow is delighted to offer you complimentary stylist-trained shopping assistance. Our team members have international knowledge and can offer assistance in many different languages

Pre-book a complimentary personal shopper appointment the next time you book and feel like a VIP

Key benefits

  • Accredited international stylists
  • Fast and efficient shopping service
  • Complimentary Personal Shopper lounges in T2, T3 and T5
  • Access to brands and retailers in all terminals
  • Reservation of requested brands and/or pieces

How it works


Use the booking form below 48 hours before you travel to request an appointment with an accredited stylist


We will contact you to discuss what you are looking for, your budget and the time you have available


Your personal shopper will arrange where to meet you after security. You will have their contact details in case you are delayed


Based on your consultation, your Personal Shopper will have prepared a shopping plan to make the most of your time.

Flight Details

Personal Information

Please, enter correct rewards card number

Contact Information

Please enter the mobile number you will have on the day of travel should we need to contact you about your appointment

Appointment Request Details

Please tell us more about your requirements, the brands you are interested in and how we can help you with your shopping at Heathrow.


Thank you

Thank you for your request. We will get back to you shortly using your preferred contact method.