1.1These terms and conditions of Sale ("Terms of Sale") govern the contract for sale of goods which you reserve on the website: www.heathrow.com/boutique (branded as Heathrow Reserve and Collect) (the "Heathrow Reserve and Collect Website") using the reserve and collect retail service offered and operated by Heathrow Airport Limited ("Heathrow") at Heathrow Airport, London (the "Airport").

1.2For the purposes of these Terms of Sale "we", "our" and "us" refers to a retailer who offers goods for you to reserve on the Heathrow Reserve and Collect Website and who then subsequently sells such goods to you at a Heathrow operated collection desk located at the Airport.

1.3We use the Heathrow Reserve and Collect Website to offer our product(s) to you using a reserve and collect service, enabling you to collect each product reserved on the Heathrow Reserve and Collect Website from a designated collection desk at an airside environment within certain terminals at Heathrow Airport. The collection desks are located past aviation security, therefore you must have a valid boarding card for a departing flight or other appropriate authority to access the airside collection desks at Heathrow Airport in order to pay for and collect the products.

1.4Your contract for the sale of the reserved product(s) is directly with us and not with Heathrow. Heathrow is not our agent and has no role in the sale of any products by us to you.

1.5When you purchase a product from more than one retailer you will have a separate contract with each such retailer.

1.6We may revise these Terms of Sale at any time. Existing contracts will not be affected by such changes.

1.7Your use of the Heathrow Reserve and Collect Website is subject to the terms of use issued by Heathrow from time to time, which are separate to these Terms of Sale. To the extent there is any conflict between the terms of use for the Heathrow Reserve and Collect Website and these Terms of Sale, the terms of use for the Heathrow Reserve and Collect Website shall prevail.

2.1Subject to clauses 2.2 to 2.4 of these Terms of Sale, we (as a retailer of the products listed on the Heathrow Reserve and Collect Website), have a legal duty to supply our product(s) in conformity with these Terms of Sale and the aforementioned sales description of the product that you wish to reserve.

2.2All features, content, specifications, products, services and prices described or depicted on the Heathrow Reserve and Collect Website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only.

2.3All product images displayed on the Heathrow Reserve and Collect Website are for illustration purposes only. We make reasonable efforts to accurately display the attributes of our products, including the applicable colours; however, the actual colour you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colours.

2.4We make no representation or warranty as to the completeness, accuracy or validity of any information on the Heathrow Reserve and Collect Website. For example, products listed on the Heathrow Reserve and Collect Website may be unavailable, may have different attributes than those listed, or may specify a different price than that stated on the Heathrow Reserve and Collect Website. In addition, changes in information about price and availability of any product listed on the Heathrow Reserve and Collect Website may be made without notice.

2.5Please note that the price of any product listed on the Heathrow Reserve and Collect Website may vary when compared to the price of the same product made available for sale in any of our retail outlets whether inside or outside of the Airport.

2.6It is your responsibility to understand and obey all applicable local and international laws (including minimum age requirements) regarding the possession, use and sale of any products reserved on the Heathrow Reserve and Collect Website. By placing a reservation on the Heathrow Reserve and Collect Website, you represent that the products ordered will be used only in a lawful manner.

3.1While the reservation of your order may be confirmed by an email from the Heathrow Reserve and Collect Website, the receipt of an email confirmation does not constitute acceptance of an order or confirmation of an offer to sell a product or service.

3.2We reserve the right, without prior notice, to limit the order quantity on any product offered on the Heathrow Reserve and Collect Website and/or, at our sole discretion, to refuse service to any customer and/or to take payment for any reserved product at a Heathrow operated collection desk at the Airport.

3.3We may require verification of your order information prior to the conclusion of the sale of the reserved product to you at the Heathrow operated collection desk at the Airport.

3.4We are under a legal obligation to provide certain information to you (e.g. price and characteristics of goods, return and cancellation policies) before you are bound by the contract for the sale of the products you have reserved and once the contract for sale is concluded. This information will be provided to you by email both before you make payment for the products you have reserved at the Heathrow operated collection desk at the Airport and after the contract for the sale is concluded. By accepting these Terms of Sale, you confirm that you are happy to be provided such information by email rather than in paper form.

4.1Where you reserve a product on the Heathrow Reserve and Collect Website and the reservation is confirmed to you as accepted, you will be asked to collect the product at the Heathrow operated collection desk during Heathrow’s Airport’s operational hours on your departure date and at a location at the Airport notified to you. Heathrow Airport’s operational hours means the period commencing an hour before the first scheduled departing flight and ending an hour prior to the last scheduled departing flight in the relevant terminal in which the relevant collection desk is located.

4.2The contract for sale of goods between you and us will come into existence when you attend the Heathrow collection desk and you pay us for the reserved product in full.

4.3You may only pay for the reserved product at the Heathrow operated collection desk using credit card or debit card or such other payment method as may be notified to you by our payment administrator, Reach Contact Limited (Company number: 01226337) or such other agent as we may from time to time appoint (“Retailer’s Representative”), at the Heathrow operated collection desk. We do not accept payment in cash, vouchers or any other payment in kind. Payment will be taken and settled by a payment settlement solution that we designate in our sole discretion, which shall comprise either Braintree or Zettle (in each case operated by PayPal (Europe) S.à r.l. et Cie, S.C.A).

4.4Braintree or Zettle may each ask you to accept their respective terms and conditions of use as a pre-condition of making payment for the reserved product using their payment settlement solutions, which may require you to create an account with them and to register your credit or debit card details with them. Such terms and conditions of use and requirements shall be wholly separate to these Terms of Sale and shall be with Braintree or Zettle only (as relevant).

4.5When administering your payment for the reserved products at the Heathrow operated collection desk, the Retailer’s Representative will act as our agent and not (for the avoidance of doubt) as an agent for Heathrow.

4.6If we designate that you must use the Braintree payment settlement solution to make payment for the reserved product at the Heathrow operated collection desk, you must create an account with Braintree (which can be done at the Heathrow operated collection desk):

(a) the Retailer’s Representative at the Heathrow operated collection desk will input the order details into a mobile device and will invite you to review your order. Once you have confirmed the goods you wish to buy you will receive a confirmation email and then you will be invited to place the order by logging into your Braintree account;

(b) after you have placed the order by logging into your Braintree account and subject to acceptance of your payment credentials by Braintree, the Retailer’s Representative at the Heathrow operated collection desk will administer the payment on our behalf; and

(c) where you have reserved multiple goods you may be required to make only one payment for all the goods, but you will have a separate contract for the sale of goods with each retailer who supplies the relevant goods to you.

4.7If we designate that you must use the Zettle payment settlement solution to make payment for the reserved product at the Heathrow operated collection desk, you will be required to make payment using a chip and pin payment method at the Heathrow operated collection desk or (if applicable) pay via a secure payment weblink provided by Zettle accessible on your smartphone.

4.8If you are a participant in the Heathrow Rewards scheme, you will be able to earn points when you purchase a product at the Heathrow operated collection desk if you provide your loyalty card details to the Retailer’s Representative at the Heathrow operated collection desk. You cannot redeem or use Heathrow Rewards points or any vouchers as payment in kind with respect to any purchase of a reserved product.

4.9Once you have paid in full, the Retailer’s Representative at the Heathrow operated collection desk will arrange to handover the reserved product to you at the Heathrow collection desk at the Airport and you may take the product away.

4.10You will own the product (which is a good and not a service) once we have received payment in full. Until you make payment to us in full, the product remains our property.

4.11The product will be your responsibility after you pay for it and collect it at the Heathrow operated collection desk.

4.12(Subject to clause 4.14) the total price of each product (which includes VAT) will be the price listed in any order confirmation sent to you by the Heathrow Reserve and Collect Website.

4.13If, for any reason, we are unwilling or unable to fulfil your reservation at the collection desk at Heathrow Airport, you will be informed of this by an email where practicable or otherwise in person by the Retailer’s Representative at the Heathrow operated collection desk and we will not take payment for the reserved product and conclude the sale.

4.14We have no obligation to supply any reserved product to any Heathrow operated collection desk where the product has been incorrectly priced on the Heathrow Reserve and Collect Website and to sell that reserved product to you at the incorrect price. We will not take payment for the reserved product and conclude the sale in such circumstances.

4.15There are no associated costs of shipping or delivery of any reserved product, as payment for and collection of the reserved product by you is only permitted at the Heathrow operated collection desk at the Airport. No onward shipping or delivery to you will be arranged by us or by Heathrow if you fail to attend the Heathrow operated collection desk to pay for and collect the reserved product.

4.16No deposit will be payable by you in connection with any reservation of a product listed on the Heathrow Reserve and Collect Website.

5.1If you require the assistance of the Heathrow shopping services team, you can contact them on shopping.services@heathrow.com or by writing to them at Heathrow Airport Limited, The Compass Centre, Hounslow, Middlesex, TW6 2GW.

5.2You may cancel your reservation on the Heathrow Reserve and Collect Website without giving prior notice, without charge and without giving any reason at any time following confirmation of your order but prior to you making payment to us at the Heathrow operated collection desk at the Airport.

5.3Subject to clause 5.2, if you cancel your purchase, then we will reimburse all payments received from you for the products purchased no later than 14 days from the day on which we receive the communication in respect of cancellation of the purchase.You will bear the cost of returning the goods unless the goods are faulty, in which event we will reimburse the costs to you by the same method by you paid. You may be liable if the value of the goods returned is diminished due to the handling of the goods (except where this was necessary to establish the nature, characteristics and functioning of the goods).

5.4The right of cancellation does not apply to:

(a) the supply of goods that are made to your specifications or clearly personalised;

(b) the supply of goods which are liable to deteriorate or expire rapidly;

(c) the supply of alcoholic beverages whose actual value is dependent on the fluctuations in the market which cannot be controlled by us;

(d) products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery (such as jewellery, underwear and swimwear), or which are, after collection by you, inseparably mixed with other items; or

(e) sealed headphones, audio or video recordings or of sealed software is unsealed by you after collection.

5.5Without prejudice to your legal rights of cancellation above, Heathrow provides a discretionary returns guarantee known as Heathrow Returns Promise (see https://www.heathrow.com/at-the-airport/shopping/returns-promise and https://boutique.heathrow.com/en/heathrow-shopping-returns-policy.html for further information), allowing goods purchased at the Airport (subject to specified exceptions) to be returned within 60 days of purchase. All goods reserved on the Heathrow Reserve and Collect Website are covered by the Heathrow Returns Promise.

5.6In the event that you wish to return any reserved goods following purchase, you must inform Heathrow of your decision via the Heathrow Returns Promise and Heathrow will inform us on your behalf.

5.7The Heathrow Returns Promise is a discretionary returns policy offered by Heathrow from time to time and is in addition to your legal rights.

6.1If the product you purchased is faulty you are entitled to claim a repair or replacement of the goods from us. Please note that you should return the faulty product via the Heathrow Returns Promise who will forward the faulty product on to us on your behalf.Alternatively, if you have not used the product, and it was faulty when delivered, you may be entitled to a full refund from us. We will reimburse you for the reasonable direct costs of returning the faulty product by the same method by which you paid.

6.2In some cases, repair or replacement is not possible, or would be disproportionately costly given the value of the product and the nature of the fault. In these instances, you may be entitled to either keep the product and claim a reduction in price from us, or it may be possible to return the product and obtain a partial refund from us. In determining the price reduction or the level of the refund, we may take into account the use you have had of the product since you took possession of it following payment at the Heathrow operated collection desk.

6.3If you have used the product for more than 6 months, then before a repair, refund or replacement is offered by us, you may be asked to prove that the product was faulty when you took possession of it following payment at the Heathrow operated collection desk.

To the extent relevant, we will provide any additional after sales services or specific guarantee information to you by separate email before you make payment for the product at the Heathrow operated collection desk.

8.1Certain trademarks, trade names, service marks and logos used or displayed on the Heathrow Reserve and Collect Website are applicable registered and unregistered trademarks, trade names and service marks of their respective owners.

8.2Nothing contained on the Heathrow Reserve and Collect Website grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on the Heathrow Reserve and Collect Website without our written permission or the written permission of such owner.

9.1Your use of the Heathrow Reserve and Collect Website and/or the reserve and collect service provided by Heathrow and/or the payment settlement services provided by either Braintree and/or Zettle is at your own risk.

9.2The materials and services provided in connection with the Heathrow Reserve and Collect Website are provided by us "as is" without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property.

9.3Neither we nor any of our affiliates warrant the accuracy or completeness of the products that we offer on Heathrow Reserve and Collect Website and the reserve and collect service provided by Heathrow at the Airport.

9.4The products that we offer on the Heathrow Reserve and Collect Website may be out of date, and neither we nor any of our affiliates make any commitment or assumes any duty to update such products on the Heathrow Reserve and Collect Website.

9.5The foregoing exclusions of implied warranties do not apply to the extent prohibited by law.

We collect and process your personal data according to our data privacy policy which will be made available to you on the Heathrow Reserve and Collect Website.