How it Works
Reserve & Collect
Unfortunately due to the situation with Covid-19, we are currently unable to offer a Reserve and Collect service.
We apologise for any inconvenience and look forward to assisting you in the future.
Please check this page for updates.
How it works
Browse the range of products and brands available at Heathrow.
Add the items you want to reserve to your basket and submit your request.
You will receive confirmation of price and availability of your reservation request.
Collect & Pay
When you arrive at Heathrow, visit the store where you have made your reservation to collect and pay for your shopping.
Reserve & Collect is a free service available to all passengers. Browse and reserve the selection of products and we’ll have it ready to collect and pay for in store when you fly.
You can pre-order products from most shops at Heathrow, even if you don’t see it online. Check the Explore Brands page or enter your flight number to see the brands available in each terminal. Our Shopping Services Team is available to answer any questions that you have about brands, products or services at Heathrow.
Plus, Heathrow Rewards members collect an extra 100 points and Heathrow Rewards Premium members collect an extra 150 points whenever the service is used.
Have a reservation query?
Use the contact form to submit your enquiry or call us
Monday - Sunday 09:00am - 05:00pm GMT
Telephone: 0800 678 5324