Collect On Return

Collect On Return

Travelling within the UK or EU? Buy before you fly, then pick up on your return

Shop & Collect

When you are travelling within the UK or EU you can use our free Shop & Collect service to buy in store as you depart - then pick up purchases from a convenient collection point on your return. No more lugging everything along on your travels.

Store staff will make the arrangements and your purchases will be waiting for you in arrivals when you come back. Shop & Collect is available at all shops in the departure lounge at Heathrow.

Heathrow Rewards members collect 100 extra points and Heathrow Rewards Premium members collect 150 extra points when you use our Shop & Collect service.

Goods for Collection Terms & Conditions
The passenger is required to complete a form in full at the retailer to enable us to operate this service. Once goods have been paid for, Heathrow will hold and store the goods securely until the passenger returns to the airport. The passenger is then required to collect their goods upon their return at the collection point detailed on the form. The passenger must retain the receipt for presentation when collecting the goods. The passenger will also be required to show another form of identification. Goods will be disposed of if they are not collected after 6 months from the planned return travel date or if they are perishable and past their sell-by date.