Personal shopper

Book Heathrow's complimentary personal shopping service
Heathrow offers complimentary Personal Shopping for customers looking for that personal touch. Bringing together all of the stores at the airport, you can book a bespoke consultation with an accredited stylist.

You can make an appointment with a Personal Shopper, day or night, they speak a wide range of languages and can help you with fashion advice and styling, gift ideas for that special someone, or choosing the perfect travel accessories.

Our Personal Shopper Team are proud to present the world’s first airport shopping lounge in Terminal 2, where we can assist with browsing, trying on and purchasing from your choices, from our range of stores, in the privacy and comfort of our brand new suite.

Book your appointment now

How it works



Contact us to request an appoinment:
TELEPHONE 0800 678 5324
or +44 (0)1483 711 343



We will contact you to discuss what you are looking for, your budget and the time you have available.



Your Personal Shopper will arrange where to meet you after security. You will have their contact details, in case you are delayed.



Based on your brief, your Personal Shopper will have prepared a shopping plan to make the most of your time.

The Style Diary
Our Personal Shoppers review the new trends at Heathrow
personal shopper
Mulberry Cara Delevingne
The Mulberry Cara Delevingne Bag is a three-in-one style, uniting Mulberry’s uniquely attitude to beautiful practicality and Cara’s inimitable personality – a bag that can take you anywhere.

It can be worn on the back: for running from the gym to the office, off planes and into meetings. It can be worn on the shoulder: to take you from work to dinner or from town to country. It can be hand-held: for timeless elegance. Everyone lives and works differently; so three sizes have been created. The Mini is perfect for the ‘hands-free’ devotees who need to travel light. The Large is for taking your whole world with you. The Medium is the perfect balance of both.

Tote bags for men
With people’s lives increasingly gathering pace, many trips, whether for business or leisure, require travelling with minimal luggage. The men’s tote has become an essential item for many gents with busy lifestyles.

Spacious enough to stow everything for an overnight stay, a good holdall should have a strong pair of top handles and a detachable shoulder strap to help lighten the load when travelling. The styles available now are large enough to hold a laptop or netbook too - so you don’t have to keep track of multiple bags.

Some of our favourite tote bags for men are now available at Burberry, Gucci and Bally.

personal shopper
personal shopper
New - My Burberry
My Burberry captures the fragrance of a London garden after the rain. A grand floral fragrance with an unexpected edge, the scent is confident and beautifully elegant, yet understated in a typically British way. Top notes of sweet pea and bergamot fuse with a heart of geranium, golden quince and freesia, rounded out with base notes of rain-tipped damask and centifolia roses and patchouli.

The bottle reflects the details of the Burberry trench coat: a horn-finish cap echoes its distinctive buttons and the hand-tied knot is English-woven gabardine, honouring the fabric invented by Burberry over 100 years ago.