Personal shopper

Book Heathrow's complimentary personal shopping service
Heathrow offers complimentary Personal Shopping for customers looking for that personal touch. Bringing together all of the stores at the airport, you can book a bespoke consultation with an accredited stylist.

You can make an appointment with a Personal Shopper, day or night, they speak a wide range of languages and can help you with fashion advice and styling, gift ideas for that special someone, or choosing the perfect travel accessories.

Our Personal Shopper Team are proud to present the world’s first airport shopping lounge in Terminal 2, where we can assist with browsing, trying on and purchasing from your choices, from our range of stores, in the privacy and comfort of our brand new suite.

Book your appointment now

Plus, enter your Heathrow Rewards card number when you book to receive triple points on all purchases made during your appointment.

How it works



Contact us to request an appointment:
TELEPHONE 0800 678 5324
or +44 (0)1483 711 343



We will contact you to discuss what you are looking for, your budget and the time you have available.



Your Personal Shopper will arrange where to meet you after security. You will have their contact details, in case you are delayed.



Based on your brief, your Personal Shopper will have prepared a shopping plan to make the most of your time.

Our Personal Shoppers review the new trends at Heathrow
Beautiful burgundy bags
Beautiful burgundy
From Ox Bloods to Mulled Wine hues, burgundy is the colour of the season - seen across many of the designer collections.

At Prada, the Saffiano Cuir leather briefcase is the perfect update to add to all the workwear wardrobe. A single leather handle with a detachable leather and shoulder strap give the elegance and practicality to this must-have carrier bag.

Mulberry’s Lily bag is an effortless key-accessory. As thoughtfully designed as their larger counterparts, and the new Mini Lily is no exception. The woven leather and chain strap, a signature of the Lily family, is lengthened as a cross-body strap for maximum versatility.

Bvlgari Carbon Gold
Descended from an ancient family of Greek silversmiths, the Bvlgaris initially confined their work to making precious objects in silver. The company is presently one of the leading makers of fine timepieces, respected around the globe. Artisans working with Bvlgari take a design concept from a simple drawing to a complicated masterpiece.

The Carbon Gold is a stunning example of this craftmanship, with a skeletal back showing the inner workings, 18-ct pink gold plate and crown and a black soft touch leather strap with ardillon buckle with black Diamond Like Carbon treatment.

Bvlgari Carbon Gold
Ferragamo exclusive fragrance
Ferragamo exclusive fragrance
Ferragamo have created a sumptuous collection of three fragrances that explore a sensorial path through the most intense scents of Tuscany: White Mimosa, Golden Acacia and Incense Suede. Now available in Terminal 5.

Its special luxurious flacon, enhanced with a handmade cap created with the finest Tuscan briar root wood, encodes roughness yet refinement, making each piece unique.

The rich ingredients that compose the scents, paired to the raw Tuscan wood, portray the velvety sensations of these beautiful creations.

Celebrating London Collections: Men
With the return of Men's Fashion Week to London, we have selected the best of the Spring/Summer 2015 trends available at Heathrow. The UK has a long heritage of superior tailoring, inspiring top designers to experiment with tradition, design innovation and a unique quirkiness, distinctive to British style. Whether your style is sharp-suited or stylishly casual, our team of specialised men's stylists can offer recommendations to update your look.

Men’s Fashion