Shopping services
Visit shops in other Terminals when you have more than 3 hours between flights
Please book 48 hours in advance

If you have more than three hours before your flight, we may be able to arrange to transfer you to another terminal to visit shops not available in the terminal you are travelling from.

A member of our Shopping Services Team can meet you in arrivals and escort you to another terminal to visit the stores you wish. This service is restricted to passengers making purchases of £250 or more.

Book terminal transfer shopping

Not sure which terminal you’re flying from?

View Terminal Maps

heathrow rewards
Heathrow Rewards
If you would like to find out more about the Heathrow rewards programme, you can contact their Customer Service team.

Monday - Friday 9:00am - 5:00pm GMT, excluding UK Bank Holidays
Telephone: 0500 844 844 (UK) +44 (0)203 475 6880 (from outside the UK)
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Or, visit the Heathrow Rewards website for more information.
Email Shopping Team
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Telephone: 0800 678 5324
Monday - Sunday 9:00am - 5:00pm GMT


Heathrow Airport Limited
The Compass Centre, TW6 2GW
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