Book Heathrow's complimentary personal shopping service
Please book 48 hours in advance
How it works



Use the booking form below 48 hours before you travel to request an appointment with an accredited stylist .

Email our Shopping Services Team

or telephone;
0800 678 5324 (UK)
+ 44 (0)1483 711 343



We will contact you to discuss what you are looking for, your budget and the time you have available.

Heathrow Personal Shopping offers a personal touch and brings together all the stores at the airport.



Your Personal Shopper will arrange where to meet you after security. You will have their contact details, in case you are delayed.

Our Personal Shoppers, can meet day or night, speak a wide range of languages and can help you with fashion advice and styling, gift ideas or choosing the perfect travel accessories.



Based on your consultation, your Personal Shopper will have prepared a shopping plan to make the most of your time.

In Terminal 2 and 5 you have the option to enjoy your personal shopping appointment in the comfort of your own private lounge, while our Personal Shopper team assist you with styling and selecting your choices.

Heathrow Rewards members collect points on all purchases and Heathrow Rewards Premium members collect double points on all purchases with Personal Shopper appointments.

Book your appointment


Email Shopping Team
Give us feedback

Telephone: 0800 678 5324
Monday - Sunday 9:00am - 5:00pm GMT


Heathrow Airport Limited
The Compass Centre, TW6 2GW
© Heathrow Airports Ltd 2018