Contact


SHOPPING SERVICES TEAM

Our shopping services team are available to answer any questions that you have about brands, products or services at Heathrow airport. If you have any questions, please check our FAQ page first.

Monday - Sunday 9:00am - 5:00pm GMT
Telephone: 0800 678 5324
From mobiles, or international, please call +44 (0)1483 711 343
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HEATHROW REWARDS

If you would like to find out more about the Heathrow rewards programme, you can contact their Customer Service team.

Monday - Friday 9:00am - 5:00pm GMT, excluding UK Bank Holidays
Telephone: 0500 844 844 (UK) +44 (0)203 475 6880 (from outside the UK)
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Or, visit the Heathrow Rewards website for more information.


HEATHROW GENERAL ENQUIRIES

For general enquiries or comments about Heathrow Airport, please visit heathrow.com/contact where you will find a selection of ways to contact Heathrow Airport Limited and the airlines that operate from here.
Heathrow telephone information service: 0844 335 1801
If you use a textphone, please call: 0844 571 7410

Collect on Return or Home Delivery
Collect on Return or Home Delivery
If you are travelling within the UK or EU you can use our free Shop & Collect service to buy when you depart - then pick up purchases when you return.

Or, you can have your purchases delivered to any UK mainland residential address, free when you spend £300 or more at Heathrow and use your Heathrow Rewards card.

Find out more
CONTACT
Email Shopping Team
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Telephone: 0800 678 5324
Monday - Sunday 9:00am - 5:00pm GMT

 

 
Heathrow Airport Limited
The Compass Centre, TW6 2GW
© Heathrow Airports Ltd 2016