Our shopping services team are available to answer any questions that you have about brands, products or services at Heathrow airport. If you have any questions, please check our FAQ page first.
Monday - Sunday 9:00am - 5:00pm GMT
Telephone: 0800 678 5324
From mobiles, or international, please call +44 (0)1483 711 343
If you would like to find out more about the Heathrow rewards programme, you can contact their Customer Service team.
0808 5 844 844 if you are calling from within the UK. Calls are free from landlines, otherwise standard network provider's charges apply.
+44 (0)203 666 5550 if you are calling from outside of the UK. Standard network provider's charges apply.
Lines are open every day, including public holidays, 06:00 – 23:00 UK time.
Or, visit the Heathrow Rewards website for more information.
HEATHROW GENERAL ENQUIRIES
For general enquiries or comments about Heathrow Airport, please visit heathrow.com/contact where you will find a selection of ways to contact Heathrow Airport Limited and the airlines that operate from here.
Heathrow telephone information service: 0844 335 1801
If you use a textphone, please call: 0844 571 7410