Contact Us

Our shopping services team are available to answer any questions that you have about brands, products or services at Heathrow airport. If you have any questions, please check our FAQ page first.

Monday - Sunday 9:00am - 5:00pm GMT
Telephone: 0800 678 5324
From mobiles, or international, please call +44 (0)1483 711 343
Email: Email us



If you would like to find out more about the Heathrow rewards programme, you can contact their Customer Service team.

Monday - Friday 9:00am - 5:00pm GMT, excluding UK Bank Holidays
Telephone: 0500 844 844 (UK) +44 (0)203 475 6880 (from outside the UK)
Or, visit the Heathrow Rewards website for more information.

For general enquiries or comments about Heathrow Airport, please visit where you will find a selection of ways to contact Heathrow Airport Limited and the airlines that operate from here.
Heathrow telephone information service: 0844 335 1801
If you use a textphone, please call: 0844 571 7410

Available Brands

Can't see what you want?

Contact us
or Call 0800 678 5324

Heathrow Rewards

Collect points on your Heathrow shopping and exchange them for a range of rewards.

Find out more