Product availability may be restricted by your departure. Add your flight details to shop with confidence
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Reserve and Collect from your Favourite Brands
To determine if products are available for reservation in your terminal, we need the following information about your flight.
Select your flight
In case there are any issues with your purchase, or you
just happen to change your mind, we are pleased to
operate a 60-day returns service.
Please refer to our Returns Policy for full details of
your eligibility to use this service. If eligible, please
download the Returns Form & Label below to
complete your return.
Customers returning items from outside the UK must
pay all relevant tax and import duty in advance – we
cannot accept items with outstanding duty, these will
be returned to you automatically.
Please note: we do not process returns from World Duty Free.
Heathrow Returns Policy
Please make sure you have taken the time to read our returns policy, before you return your faulty or unwanted item(s) to us.
Returns Form & Label
Download and print the Returns form & label. Include this form inside your parcel and attach the returns label and sender details to the outside.
WDF Returns Policy
WDF Returns PolicyWe do not process returns of good purchased from World Duty Free. To return items purchased from them, please contact World Duty Free directly.
To find out more about Returns Promise
Contact our Shopping Services team for more information
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Reserve at least 24 hours before you fly
We’re happy to help you find what you are looking for