Easy airport returns, giving you extra time to change your mind.
Our promise to you
As part of our commitment to providing world class customer service, Heathrow operates a 60-day returns service, Heathrow Returns Promise, on behalf of Heathrow retailers (subject to the terms and conditions below) which ensures customers can return faulty or unwanted goods.
World Duty Free Returns Policy
We do not process returns of goods purchased in World Duty Free, for these returns please contact World Duty Free Directly
We are more than happy to help with any queries about shopping at Heathrow.