Returns Promise

Returns Promise

Easy airport returns, giving you extra time to change your mind.

Our promise to you

As part of our commitment to providing world class customer service, Heathrow operates a 60-day returns service, Heathrow Returns Promise, on behalf of Heathrow retailers (subject to the terms and conditions below) which ensures customers can return faulty or unwanted goods.

World Duty Free Returns Policy

We do not process returns of goods purchased in World Duty Free, for these returns please contact World Duty Free Directly

Key Documents

Contact us

We are more than happy to help with any queries about shopping at Heathrow.