Collect on Return

Collect on Return

Collect on Return

Buy before you fly, then pick up on your return. Available to all destinations from January 1st 2020.

Collect on Return

From January 1st, passengers flying to all destinations can make use our free Collect on Return service. Available on all items, excluding duty-free alcohol and cigarettes. Purchase your goods and we’ll store them free of charge for the duration of your journey. We’ll make sure they are waiting at a convenient collection point in Arrivals when you return. No need to take everything on your trip. Store staff will make the arrangements and your purchases will be waiting for you in arrivals when you come back. Collect on Return is available at all shops in the departure lounge at Heathrow. Heathrow Rewards members collect 100 extra points and Heathrow Rewards Premium members collect 150 extra points when you use our Collect on Return service.

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Request Collect on Return, free of charge at any airport retailer. We'll look after your purchase while you are away. On your return journey, we'll have it waiting for you at our collection point in arrivals.

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Goods for Collection Terms & Conditions

The passenger is required to complete a form in full at the retailer to enable us to operate this service. Once goods have been paid for, Heathrow will hold and store the goods securely until the passenger returns to the airport. The passenger is then required to collect their goods upon their return at the collection point detailed on the form. The passenger must retain the receipt for presentation when collecting the goods. The passenger will also be required to show another form of identification. Goods will be disposed of if they are not collected after 6 months from the planned return travel date or if they are perishable and past their sell-by date. Passengers are restricted to ten purchased items maximum, per retailer store and a maximum of 50 items in total to use this service.

To find out more about Collect on Return or if you have any questions about the service.

Contact our Shopping Services team for more information

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