RESERVE & COLLECT Reserve shopping to purchase when you fly. It's fast, free and convenient. PERSONAL SHOPPERBook a complimentary Personal Shopping appointment for fashion or gift ideas. TERMINAL SHOPPING TRANSFERVisit shops in other Terminals when you have more than 3 hours between flights HOME DELIVERYHave your purchases delivered to any UK mainland residential address when travelling within EU & UK
COLLECT ON RETURNBuy before you fly and pick up your shopping on your return HEATHROW REWARDSCollect points on your Heathrow shopping and exchange them for a range of rewards. HEATHROW SHOPPER PROMISEShop with confidence knowing you can return the product within 60 days FAQSWhat you can reserve, how to pay, restrictions. All explained here...
These items must be paid for and collected at
the shop you have made the purchase from
on your day of travel, prior to flying
Items must be reserved at least 72 hours prior
Reservation requests can be accepted up to one month prior to your flight. Reservations will be confirmed in accordance with individual store policy, which our customer service team will verify to you.
Collect on Return or Home Delivery
If you are travelling within the UK or EU you can use our free Shop & Collect service to buy when you depart - then pick up purchases when you return.
Or, you can have your purchases delivered to any UK mainland residential address, free when you spend £300 or more at Heathrow and use your Heathrow Rewards card.