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These items must be paid for and collected at the shop you have made the purchase from on your day of travel, prior to flying
Items must be reserved at least 72 hours prior to flying
Reservation requests can be accepted up to one month prior to your flight. Reservations will be confirmed in accordance with individual store policy, which our customer service team will verify to you.
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Collect on Return or Home Delivery
Collect on Return or Home Delivery
If you are travelling within the UK or EU you can use our free Shop & Collect service to buy when you depart - then pick up purchases when you return.

Or, you can have your purchases delivered to any UK mainland residential address, free when you spend £300 or more at Heathrow and use your Heathrow Rewards card.

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Telephone: 0800 678 5324
Monday - Sunday 9:00am - 5:00pm GMT


Heathrow Airport Limited
The Compass Centre, TW6 2GW
© Heathrow Airports Ltd 2018