Reserve your shopping at Heathrow Boutique to buy when you fly
How it works
Browse the range of products and brands available at Heathrow.
If what you want is not shown, we can still help with your request, please contact us
Add the items you want to your basket and complete the order form.
No payment is taken and you have no obligation to purchase your reserved shopping requests if you change your mind
Heathrow’s Shopping Services Team will confirm the price and availability of your reservation request up to 3 days before you travel.
collect & pay
When you arrive at Heathrow, visit the store where you have made your reservation to collect and pay for your shopping.
Reserve & Collect is a free service available to all passengers. Browse and reserve the selection of products and we’ll have it ready to collect and pay for in store when you fly.
You can pre-order products from most shops at Heathrow, even if you don’t see it online. Check the Explore Brands
page or enter your flight number to see the brands available in each terminal.
Our Shopping Services Team are available to answer any questions that you have about brands, products or services at Heathrow.
Plus, enter your Heathrow Rewards card number to receive an double points whenever you use the service.
Monday - Sunday 9:00am - 5:00pm GMT
Telephone: 0800 678 5324
From mobiles, or international, please call +44 (0)1483 711 343
Or complete our Enquiry FormJoin our loyalty programme Heathrow Rewards and receive 500 bonus points when you spend £50 or more. Find out more.
If you would like to find out more about the Heathrow rewards programme, you can contact their Customer Service team.
Monday - Friday 9:00am - 5:00pm GMT, excluding UK Bank Holidays
Telephone: 0500 844 844 (UK) +44 (0)203 475 6880 (from outside the UK)
Or, visit the Heathrow Rewards website
for more information.