Shopping services
Reserve your shopping at Heathrow Boutique to buy when you fly
How it works



Browse the range of products and brands available at Heathrow.

If what you want is not shown, we can still help with your request, please contact us



Add the items you want to your basket and complete the order form.

No payment is taken and you have no obligation to purchase your reserved shopping requests if you change your mind



Heathrow’s Shopping Services Team will confirm the price and availability of your reservation request up to 3 days before you travel.

collect & pay


When you arrive at Heathrow, visit the store where you have made your reservation to collect and pay for your shopping.



Reserve & Collect is a free service available to all passengers. Browse and reserve the selection of products and we’ll have it ready to collect and pay for in store when you fly.

You can pre-order products from most shops at Heathrow, even if you don’t see it online. Check the Explore Brands page or enter your flight number to see the brands available in each terminal.

Our Shopping Services Team are available to answer any questions that you have about brands, products or services at Heathrow.

Plus, enter your Heathrow Rewards card number to receive an double points whenever you use the service.

Monday - Sunday 9:00am - 5:00pm GMT
Telephone: 0800 678 5324
From mobiles, or international, please call +44 (0)1483 711 343

Or complete our Enquiry Form

Join our loyalty programme Heathrow Rewards and receive 500 bonus points when you spend £50 or more. Find out more.

heathrow rewards
Heathrow Rewards
If you would like to find out more about the Heathrow rewards programme, you can contact their Customer Service team.

Monday - Friday 9:00am - 5:00pm GMT, excluding UK Bank Holidays
Telephone: 0500 844 844 (UK) +44 (0)203 475 6880 (from outside the UK)
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Or, visit the Heathrow Rewards website for more information.
Email Shopping Team
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Telephone: 0800 678 5324
Monday - Sunday 9:00am - 5:00pm GMT


Heathrow Airport Limited
The Compass Centre, TW6 2GW
© Heathrow Airports Ltd 2018