Heathrow’s range of services make your shopping easier.
They are all fast, free and convenient.
Shopping assistance at Heathrow
We have a multi-lingual team of shopping assistants to help you find what you need at Heathrow. Look out for their purple uniforms at the airport. If you would like help with fashion advice and styling, gift ideas for that special someone, or choosing the perfect travel accessories - book an appointment with our complimentary PERSONAL SHOPPER
Escorted terminal transfer shopping
If you have more than three hours before your flight, we may be able to arrange to transfer you to another terminal to visit shops not available in the terminal you are travelling from. Book terminal transfer shopping
When you are travelling within the UK or EU you can use our free Shop & Collect service to buy now - then pick up purchases from a convenient collection point on your return. No more lugging everything along on your travels.
Ask in stores for details.
When you are travelling within the UK or EU, you can have your purchases delivered to any UK mainland residential address, FREE when you spend £300 or more at Heathrow and use your Heathrow Rewards card. If you aren’t a Heathrow Rewards member, you can receive the same service when you spend £500 or more.
Let staff know the delivery details when you make your purchase and we will take care of the rest.
Heathrow Shopper Promise enables you to shop with total confidence knowing that if you change your mind, you can return the product within 60 days and we'll guarantee a full refund (subject to terms and conditions).
As part of the Heathrow Shopper Promise, Heathrow will also arrange for the product to be returned to the relevant retailer on your behalf if there is a fault. Find out more