shopping services

Reserve your shopping at Heathrow Boutique to buy when you fly
How it works



Browse the range of products and brands available at Heathrow.

If what you want is not shown, we can still help with your request, please CONTACT US



Add the items you want to your basket and complete the order form.

No payment is taken and you have no obligation to purchase your reserved shopping requests if you change your mind



Heathrow’s Shopping Services team will confirm the price and availability of your reservation request up to 3 days before you travel.

collect & pay


When you arrive at Heathrow, visit the store where you have made your reservation to collect and pay for your shopping.

Reserve & Collect is a free service available to all passengers. Browse online,
let us know what you would like and we’ll have it ready to collect and pay for in
store when you fly.

You can pre-order products from most shops at Heathrow, even if you don’t see it online. Check the SHOP BY BRANDS page or enter your flight number to see the brands available in each terminal.

Our shopping services team are available to answer any questions that you have about brands, products or services at Heathrow .
Monday - Sunday 9:00am - 5:00pm GMT Telephone: 0800 678 5324 From mobiles, or international, please call +44 (0)1483 711 343

Or complete our Enquiry Form

Join our loyalty programme Heathrow Rewards and receive 500 bonus points when you spend £50 or more. Heathrow Rewards members will also receive double points on all reserved items subsequently purchased. Find out more
shop and collect