Contact us

HEATHROW SHOPPING SERVICES

Our shopping services team are available to answer any questions that you have about brands, products or services at Heathrow airport.
Monday - Sunday 9:00am - 5:00pm GMT
Telephone: 0800 678 5324

From mobiles, or international, please call +44 (0)1483 711 343

For product or reservation enquiries, please email: shopping_services@heathrow.com

We would like to hear what you think about the Heathrow Boutique website and Heathrow's shopping services, so if you have any comments or suggestions, please fill in the form below. Please do not contact us to suggest a brand or product inclusion for the Heathrow Boutique site or Heathrow Airport as we have no influence in this department.


WORLDPOINTS

If you would like to find out more about the Heathrow rewards programme, WorldPoints, you can contact their Customer Service team.
Monday - Friday 9:00am - 5:00pm GMT, excluding UK Bank Holidays
Telephone: 0500 844 844 (UK) | +44 (0) 1252 644 116 (Outside the UK)
Email: customerservice@baaworldpoints.com
Or, visit the WorldPoints website for more information www.baaworldpoints.com

HEATHROW GENERAL ENQUIRIES

For general enquires or comments about Heathrow Airport, please visit heathrow.com/contact where you will find a selection of ways to contact Heathrow Airport Limited and the airlines that operate from here.
Heathrow telephone information service: 0844 335 1801
If you use a textphone, please call: 0844 571 7410

Available Brands

Can't see what you want?

Contact us
or Call 0800 678 5324

Heathrow Rewards

Collect points on your Heathrow shopping and exchange them for a range of rewards.

Find out more