Contact us


Our shopping services team are available to answer any questions that you have about brands, products or services at Heathrow airport.
Monday - Sunday 9:00am - 5:00pm GMT
Telephone: 0800 678 5324

From mobiles, or international, please call +44 (0)1483 711 343

For product or reservation enquiries, please email:

We would like to hear what you think about the Heathrow Boutique website and Heathrow's shopping services, so if you have any comments or suggestions, please fill in the form below. Please do not contact us to suggest a brand or product inclusion for the Heathrow Boutique site or Heathrow Airport as we have no influence in this department.


If you would like to find out more about the Heathrow rewards programme, WorldPoints, you can contact their Customer Service team.
Monday - Friday 9:00am - 5:00pm GMT, excluding UK Bank Holidays
Telephone: 0500 844 844 (UK) | +44 (0) 1252 644 116 (Outside the UK)
Or, visit the WorldPoints website for more information


For general enquires or comments about Heathrow Airport, please visit where you will find a selection of ways to contact Heathrow Airport Limited and the airlines that operate from here.
Heathrow telephone information service: 0844 335 1801
If you use a textphone, please call: 0844 571 7410

Available Brands

Can't see what you want?

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or Call 0800 678 5324

Personal Shopper

A tailor made shopping experience, offering invaluable style advice and guidance.

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