Accessibility statement

Heathrow Airport is committed to meeting the requirements of the Equality Act and we make every effort to ensure our communications – including this website – are accessible to people with special needs, including those with visual, hearing, cognitive and motor impairments.

Standards compliance and validation

We have striven to make this website adhere to priority 1 and 2 guidelines of the W3 Web Content Accessibility Guidelines.

  • Primary site navigation is located at the top of each page.
  • Secondary navigation elements are contained in the left-hand column. This navigation is not site-wide and varies from page to page.
  • A link to the home page is available on each page through the Heathrow Boutique logo.
  • Navigation menus are marked up as HTML lists and styled with CSS.
  • Many links have title attributes, which describe the link in greater detail.
  • Links are written so as to make sense out of context.
  • Link text is never duplicated. Two links on the same page with the same text always point to the same address.
  • Some links, mostly to downloadable files such as PDFs, open a new browser window. There will always be a warning in either the text or the 'title' attribute of the link.
  • Forms have their labels explicitly associated with their controls, aiding users of certain screen readers and speech browsers.

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Policies & Terms

Links to our policies, including our privacy statement, our terms and conditions, and this accessibility statement, appear at the bottom of every page.

Access keys

Access keys let you navigate to key website content without using a mouse. Most browsers support use of access keys to jump to specific pages on the site. Our access keys follow UK government guidelines.

  • 1 - Home page
  • 5 - Contact us
  • 7 - Terms and conditions

The key combination for these access keys depends on your web browser. Here are the keys to use for some current browsers.

Google Chrome 3+
Windows or Linux: ALT - access key.
Mac: CTRL - OPTION (or ALT) - access key.
Firefox 2+
Windows or Linux: ALT - SHIFT - access key.
Mac: CTRL - access key.
Windows or Mac: SHIFT - ESC - access key.
Internet Explorer 6 - 7
Windows: ALT - access key, then press ENTER.
Internet Explorer 8+
Windows: ALT - access key.
Safari 3
Windows: ALT - access key.
Mac: CTRL - OPTION (or ALT) - access key.
Safari 4+
Windows: ALT - access key.
Mac: CTRL - access key.

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Optimising your set-up for your needs

AbilityNet's My Computer My Way site offers a guide to making your PC accessible. It offers help with seeing the screen, using your keyboard and mouse, and with language and reading.

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