Shopper Promise
 
Shop with confidence, knowing you can return the product within 60 days
 
Shopper Promise

Shopping at the airport is even more enjoyable and convenient than ever before. You may be familiar with the wide selection of shops, fantastic range of products and outstanding value at Heathrow. But did you know that as part of our commitment to providing world class customer service, we also operate a 60 day returns service on behalf of the Heathrow retailers?

Heathrow Shopper Promise enables you to shop with total confidence knowing that if you change your mind, you can return the product within 60 days and we'll guarantee a full refund (subject to the terms and conditions below). As part of the Heathrow Shopper Promise, Heathrow will also arrange for the product to be returned to the relevant retailer on your behalf if there is a fault.


How to return your products

Contact Shopping Services Team

heathrow rewards
Heathrow Rewards
If you would like to find out more about the Heathrow rewards programme, you can contact their Customer Service team.

Monday - Friday 9:00am - 5:00pm GMT, excluding UK Bank Holidays
Telephone: 0500 844 844 (UK) +44 (0)203 475 6880 (from outside the UK)
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Or, visit the Heathrow Rewards website for more information.
CONTACT
Email Shopping Team
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Telephone: 0800 678 5324
Monday - Sunday 9:00am - 5:00pm GMT

 

 
Heathrow Airport Limited
The Compass Centre, TW6 2GW
© Heathrow Airports Ltd 2017