Shop & Collect - Buy before you fly, then pick up on your return
When you are travelling within the UK or EU you can use our free Shop & Collect service to buy in store as you depart - then pick up purchases from a convenient collection point on your return. No more lugging everything along on your travels.
Store staff will make the arrangements and your purchases will be waiting for you in arrivals when you come back. Shop & Collect is available at all shops in the departure lounge at Heathrow.
If you're travelling within the EU, Heathrow Rewards members collect 100 extra points and Heathrow Rewards Premium members collect 150 extra points when you use our Shop & Collect service.
Ask in stores for details.
Not sure which terminal you’re flying from?Security and baggage FAQs
If you would like to find out more about the Heathrow rewards programme, you can contact their Customer Service team.
Monday - Friday 9:00am - 5:00pm GMT, excluding UK Bank Holidays
Telephone: 0500 844 844 (UK) +44 (0)203 475 6880 (from outside the UK)
Or, visit the Heathrow Rewards website
for more information.