Accessibility

 

Accessibility statement

Heathrow Airport is committed to meeting the requirements of the Equality Act and we make every effort to ensure our communications – including this website – are accessible to people with special needs, including those with visual, hearing, cognitive and motor impairments.

Standards compliance and validation

We have striven to make this website adhere to priority 1 and 2 guidelines of the W3 Web Content Accessibility Guidelines.

  • Primary site navigation is located at the top of each page.
  • Secondary navigation elements are contained in the left-hand column. This navigation is not site-wide and varies from page to page.
  • A link to the home page is available on each page through the Heathrow Boutique logo.
  • Navigation menus are marked up as HTML lists and styled with CSS.
  • Many links have title attributes, which describe the link in greater detail.
  • Links are written so as to make sense out of context.
  • Some links, mostly to downloadable files such as PDFs, open a new browser window.
  • Forms have their labels explicitly associated with their controls, aiding users of certain screen readers and speech browsers.

Help with finding content

Links to our privacy statement and terms and conditions appear at the bottom of every page.

Optimising your set-up for your needs

AbilityNet's My Computer My Way site offers a guide to making your PC accessible. It offers help with seeing the screen, using your keyboard and mouse, and with language and reading.

Home Delivery
Collect on Return or Home Delivery?
If you are travelling within the UK or EU you can use our free Shop & Collect service to buy when you depart - then pick up purchases when you return.

Or, you can have your purchases delivered to any UK mainland residential address, free when you spend £300 or more at Heathrow and use your Heathrow Rewards card.
CONTACT
Email Shopping Team
Give us feedback

Telephone: 0800 678 5324
Monday - Sunday 9:00am - 5:00pm GMT

 

 
Heathrow Airport Limited
The Compass Centre, TW6 2GW
© Heathrow Airports Ltd 2017